Six steps, start to finish. No jargon, no forms.
WhatsApp us your parent's age and what's on your mind — no forms, no call centre. A doctor's team replies the same day, and there's no commitment attached to asking.
A geriatrician, not a general physician, spends unhurried time in your parent's own space: a proper conversation, every medicine reviewed together in one place, and a look around the home for what could cause a fall.
Written in plain language, sent to your phone the same day — what was found, anything that needs attention soon, and how often your parent should be seen next.
Your parent is seen at home on the schedule the doctor set. Same specialist every time, medicines rechecked at every visit, a written note sent after each one, and blood tests arranged at home when needed.
This is about distance, not how unwell your parent is. Families managing care from another city or abroad add a monthly video call in their time zone, one named contact who always knows the case, and a yearly summary they can hand to any other doctor.
More about managing care from abroad →Every few months, a fuller check-up reconsiders the visit frequency. It steps down if your parent has improved and steps up if something's changed — either way, we tell you first. No minimum term, cancel anytime.
This comes up more than you'd think, and it's not a reason to wait. Many families start by framing the first visit as a general check-up rather than a "you're unwell" conversation. It's calm and conversational — if your parent isn't comfortable straight away, the visit starts with simply talking, not examining anything.
That's the most common reason families reach out, and it's a good enough reason on its own. A feeling that something's changed is often the first real signal. Tell us what you've noticed, in your own words — that's exactly what the first visit is for.
It helps if a family member can be there, but it's not required. If you can't be present, you'll still get the full written report afterwards, and you're welcome to call in for part of the visit if that's easier.
You can message us. Response times depend on which plan your parent is on — covered in full on the care plans page. For anything urgent or a medical emergency, contact local emergency services first — this service is not a substitute for one.
No. Your parent likely already sees a family doctor and possibly a specialist or two — we don't replace any of them. We're the one person who looks at everything together, and we keep their other doctors informed when something needs their attention.
You don't have to know beforehand — that's decided at the first visit, based on what the doctor actually finds. See Care Plans for what each level includes.